State Farm® Insurance Agent Joe Roberts
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Ida Tallant
November 25, 2025
5
out of
5
rating by Ida Tallant
"Larissa made getting our policy updated easy. She supplied a ton of information and suggestions. And even put up with my husband's rattling on. Her knowledge and personality made this an easy transition."
We responded:
"Ida, we are so glad to hear you had a great experience with Larissa today. She does her best to supply the most accurate quotes with the best coverage and price possible. Joe Roberts Agency - State Farm is here for you, let us know how we can help!"
Richard Dube
November 8, 2025
5
out of
5
rating by Richard Dube
"Always great service"
We responded:
"Rich, thank you for the review. It means a lot that you took the time to do this for our office. Keep Joe Roberts Agency - State Farm in mind for all your insurance needs!"
Denise Stone
October 24, 2025
5
out of
5
rating by Denise Stone
"Melysa Roberts did a great job saving my roomate and I money! We appreciated her help and made it an easy transition!"
We responded:
"Denise, thank you for recognizing Melysa for her hard work and effort toward getting you the right coverage, for the right price with prompt and friendly service. This is what we strive for at Joe Roberts Agency - State Farm out of Nashua, NH as we service all of New Hampshire and Maine in our pursuit to be the "go-to" insurance agency. Keep us in mind for all your insurance needs. "
Calestis
October 16, 2025
5
out of
5
rating by Calestis
"They were very promt, polite, and got the insurance coverage I needed the same day I called."
We responded:
"Calestis, I'm glad to hear we were able to help you get your Auto insurance taken care of. At Joe Roberts Agency, we strive to provide prompt, accurate and friendly service. "
John Fotopoulos
October 1, 2025
5
out of
5
rating by John Fotopoulos
"Quick turnaround , very professional and courteous."
We responded:
"John, thanks for the review! It means a lot when customers provide their testimonial of their experience with us. Keep us in mind for all your insurance needs! "
Donna Maynard
September 10, 2025
5
out of
5
rating by Donna Maynard
"Melysa was wonderful! She is very knowledgeable and set up our auto and homeowners insurance policies!"
We responded:
"Donna, thank you for reviewing our office and Melysa. She has been with us almost as long as we have been open and she is dedicated to providing top notch service with every interaction. I appreciate you recognizing her for her efforts. Joe Roberts Agency is here for all your insurance questions and needs. "
Jeff Hayden
September 3, 2025
1
out of
5
rating by Jeff Hayden
"Not a customer of this office for 1 reason, Melyssa (took spelling from another review) she is rude, and condescending. My business was hers to lose today and she did exactly that. I am looking elsewhere because she blew me off for nearly 4 hours, and then was extremely rude on the phone. I am not going to be talked down to by some lazy person who thinks they don't have to care or try just because I requested insurance. I was looking for Renters, Auto, and life policies and have since taken my business elsewhere. She needs to be re-educated on how to interact with customers and how to promptly respond."
We responded:
"Jeff, thanks for your review. As you may have well seen from other reviews of my office, my team and Melysa, we are an extremely well-organized office with a stellar history in customer service, which is clearly shown from the prior 200+ 5-star reviews. We do our best to get back to all our customers in a timely manner. This is not a call center; this is a small business comprised of 3 team members and me (Joe Roberts – Agent/Owner). We service the entire state of NH and ME with thousands of satisfied customers across this territory. It is clear this office culture is not meant for you or your business. "
Janet Lavoie
September 2, 2025
5
out of
5
rating by Janet Lavoie
"Working with Melysa was a pleasure. She was very personable and easy to talk to. Of all the people I emailed or texted, they actually took the time to mail me a quote with their magnet. Sometimes looking at numbers and comparing makes the world of a difference. Small office, nice people."
We responded:
"Janet, it's great to hear you enjoyed your experience with our office and Melysa. We are a small office and are dedicated to making every customer's experience a 10/10. Thank you for taking the time for leaving us this 5-star review and providing your testimonial of your experience with us. Joe Roberts Agency - State Farm in Nashua, NH is here for all your insurance needs!"
Melanie Palmer
July 29, 2025
5
out of
5
rating by Melanie Palmer
"fantastic service, highly recommend! Thank you, Melysa and Joe."
We responded:
"Melanie, you are very welcome. We are always happy to hear back from our customers regarding their experience with our office. We look forward to working with you and your family for all your insurance needs. "
Diane Tsiatsios
July 25, 2025
5
out of
5
rating by Diane Tsiatsios
"Melysa was very responsive to all my questions and concerns. She was proactive in keeping in touch without being pushy. It was both the customer service and the fair price that made the decision to change to State Farm easy."
We responded:
"Diane, thank you for your thoughtful review of Melysa and our office. We do our best to cater every conversation to our customer's needs and we are glad to hear that this helped with your signing up with our office. Thank you! "
Yan Cheng
July 23, 2025
5
out of
5
rating by Yan Cheng
"Very pleasant communication experience as always. Yan"
We responded:
"Yan, thank you for your review. We stive for 5-star service and good, clear communication is the best foundation to do so. Give us a call for all your insurance needs! "
dawnmarie collierpelerin
July 21, 2025
5
out of
5
rating by dawnmarie collierpelerin
"I just started talking to her but she is so nice and looking over the policy. I think I'd be doing way better with State farm"
We responded:
"Dawnmarie, we are people for the people and do our best to engage with every customer on a personal level. Thanks for your recognition!"
Renee Neff
July 18, 2025
5
out of
5
rating by Renee Neff
"Melysa Roberts is so delightful!!! Thank you so much for all your assistance with the state to state transfer, would so recommend you and your office for a insurance in the Nashua area or anywhere in New Hampshire! Much thanks!"
We responded:
"Renee, thank you for recognizing Melysa for her remarkable service. We truly strive for 5-star service with each interaction. Insurance is our passion, and we are glad to see we were able to take care of you and your family while exceeding expectations. Give us a call for all your insurance needs. "
Donna Wason
July 3, 2025
5
out of
5
rating by Donna Wason
"She knows her job. Very quick, very nice. Didn’t take up much time."
We responded:
"Donna, thank you very much for your review! We do our best to be efficient and educational with every interaction. We appreciate you recognizing our team for their efforts. For all your insurance needs Joe Roberts Agency in Nashua, NH is here for you! "
Chris Jarest
June 29, 2025
5
out of
5
rating by Chris Jarest
"Melysa was very professional and super friendly. She made the process smooth to update my policy. Thanks again."
We responded:
"Chris, we thank you for recognizing Melysa and her hard work here at the Joe Roberts Agency. All of our staff is committed to answering all of your questions, giving you the best service and coverage possible! Your testimonial means the world to us and our business. "
Amber Frye
June 18, 2025
5
out of
5
rating by Amber Frye
"Professional, friendly, fast, and thorough. Would definitely refer to friends and family."
We responded:
"Amber, thank you for leaving this testimonial. We would love any referrals you can send our way; we'd be happy to help! "
Erika Alexander
May 30, 2025
5
out of
5
rating by Erika Alexander
"Always ready to help. Super friendly and all my requests handled promptly"
We responded:
"Erika, we’re happy to hear you had a good experience with us today! I’m glad we were able to exceed you expectations. Always let us know how we can be of service!"
Gabriela Suazo
May 29, 2025
5
out of
5
rating by Gabriela Suazo
"Joe & Melissa always take care of me and my family with all of our needs and inquiries. I had them for years now and won’t trade them for the world!!"
We responded:
"Gabby, thank so much for the review! We live up to our motto and try to be good neighbors anywhere we can. Thank you for your years of business and loyalty. We appreciate you!"